I work as the CTO for an ecommerce startup and I love handling support. I identify problems with our current business process and come up with ways to tune the

I work as the CTO for an ecommerce startup and I love handling support. I identify problems with our current business process and come up with ways to tune the tech to make them go away. There's also the feeling I get when I calm an irate customer down only by showing them that I care. Working support keeps me connected to the most important stakeholders in our business and I keep finding ways to improve their experience. I think everyone should work support. If you're not good on the phone, answer tickets. Ultimately it helps build a company culture around customer satisfaction. Then again, I could be wrong since it's only been about six months since we started operations. I guess I'll know for sure in a year.