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Amazon's customer-centric focus (print-on-demand centralization)
- DocSavage 19y agoI thought this was interesting because it shows how prime directives ("it's all about the customer experience") can help defuse partner complaints. External print-on-demand providers might grumble, but they can't say Amazon's doing it just to squeeze them, even if that might be a natural result.
- pmorici 19y agoWhat's stopping other POD services from integrating tightly with Amazon just like the variety of other 2nd party businesses that sell stuff through Amazon? Or am I missing something here...
- DocSavage 19y agoA significant part of the value-add of POD publishers is the printing on demand. It lets them operate on the Long Tail of demand. Now Amazon wants to take over the printing & distribution side. Here's a look at the pain & agony from the POD publisher side: http://writersweekly.com/the_latest_from_angelahoycom/004597_03272008.html http://writersweekly.com/the_latest_from_angelahoycom/004597...