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I like that they call out issues in the ux then throw up their hands and say "this is a messy problem" and redefine their scope instead "well just collect every
by grogenaut 9y ago
I like that they call out issues in the ux then throw up their hands and say "this is a messy problem" and redefine their scope instead "well just collect everything in my beautiful ux" and "pay someone else to do the hard work". I don't know of a single stream place that takes food commingled with recyclables and trash except the landfill. Basically it sounds like "my ux is harmed, user education is hard, let business or engineers figure it out"! Yay now here's a ton of tenents to guide your way into making your job easy because your job should be trivalizing things.
- tensor 9y agoThey didn't throw up their hands, they recognized a very important fact: Trying to teach every trash bin user how to sort is very difficult. It might be much easier to instead teach a few specialized people how to sort (the single stream recyclable service). This is easier for the trash users, and probably a lot more efficient as the number of sorting errors might be greatly reduced. The food vs other items problem is probably why they explicitly said it would likely be two bins, and one only if it could be made to work. This is the point of the article: UX is not UI. The solution encompasses changes to the entire system, not just the UI.