The only thing I didn't like about customer service was being hindered by ass backwards bureaucracy, lazy colleagues without empathy, or outright CRM bugs, to s

The only thing I didn't like about customer service was being hindered by ass backwards bureaucracy, lazy colleagues without empathy, or outright CRM bugs, to solve the problem. Or to be the first person to actually listen to something that had been fucked up (and documented so poorly) in the last few weeks/month with no fault of the customer. But the customers were awesome for the most part, in some way or another. Either people were lovely; it's amazing how patient and friendly and strong some people can be.. the things I saw (well heard), the odysseys customers went through. Or they and the situation were normal and it was awesome to be friendly to them and give them your best. Or they were assholes and I still learned a lot. I think I liked angry customers I managed to make progress with more than totally benign calls. It wasn't physically or mentally taxing, that is, 99% of the time the stress only ever lasted as long as the call itself at most, and as I said, most of the time I managed to turn stress into something better during the call, and that feels like being a professional lion tamer in a circus run by evil clowns. I went home energized every day. One of my bigger surprises in life, I took the job because I had to, and then stay longer than I had to because I realized "serving" random people sometimes does me good. It also restored a lot of my faith in humanity, I was surprised how cool so many normal people are when you treat them fairly and openly.