Customer support is a great experience. Yes, there are users who aren't very technical and can be frustrating. But like many have said, doing support can gian i

Customer support is a great experience. Yes, there are users who aren't very technical and can be frustrating. But like many have said, doing support can gian insights into how users use the product, and often enough a bug or two would surface. I enjoy working with production system (DevOps/SRE). I don't just take tickets from technical users like developers because I build tools and I relay feedback and production issues back to developers, but I also get to talk to end users and also with the business representatives like product owner. The best out of doing support is actually learning how the product works, if you aren't doing the product development. The aha moment comes when you relay between dev and users. Companies, especially the technology companies should offer employees diverse training like interpersonal skills and health talks, not just hackathons and technical talks. We work 8 hours a day, 5 days a week, we should free our minds from programming or staring at the computer once in a while. I would take non-technical talk in a heartbeat if offered.