This is a pretty good article. I am just not good at Customer Service. I have no problems helping nice people out and answering questions. I will go out of my

This is a pretty good article. I am just not good at Customer Service. I have no problems helping nice people out and answering questions. I will go out of my way to help people, but the second someone starts to become mean and rude, I will be mean back. This is not what a company wants. I might end up costing my company a customer because of this. Heck, I even argue with other customers if I see them being rude to the service staff at restaurants and stores I visit. Her suggestions at the end of the article are pretty good. This will ensure other departments know what's going on.