You'd think that, but OTOH, they haven't invested anything so they have no incentive to be nice. You and I may wish people were nice as a matter of course, but

You'd think that, but OTOH, they haven't invested anything so they have no incentive to be nice. You and I may wish people were nice as a matter of course, but sadly, not so much. :-( (To be clear, I think the really awful users are a just a very vocal minority.)