Add an area on your cancelation page that offers for them to email you directly with any problems or if they need assistance cancelling their account. Below th

Add an area on your cancelation page that offers for them to email you directly with any problems or if they need assistance cancelling their account. Below that something add something like: Unhappy with your subscription? Contact us and we'll make things right. We will assist you with cancelling your subscription and refunding your two previous payments.