Right on point. Yesterday, we went to Romano's Macaroni Grill. My dinner was delayed by an hour, and the manager apologized. And I was not angry. I understood.

Right on point. Yesterday, we went to Romano's Macaroni Grill. My dinner was delayed by an hour, and the manager apologized. And I was not angry. I understood. I got it. How tough it could be to make things run perfectly. I think we learn a lot of humility and patience, doing our startups. (We did get a free dinner, but somewhere deep inside I wanted to do something nice to him. And although I usually never have dessert, I ordered a Tiramisu, and paid 34% tip on it, to show them indirectly that we understood. Before when I was a student, I would have just taken the dinner free as if I was entitled to it. )