Having worked at a helpdesk: "computer says no" is effectively the same as "my company/boss says no". Most of those systems are intentionally set up so that you

Having worked at a helpdesk: "computer says no" is effectively the same as "my company/boss says no". Most of those systems are intentionally set up so that you can't override them for an edge case. It's not a smart way to do things, but it's the way things are done.