9 ms·
Name changes aren't an edge case. What's dystopian to me is the unwillingness of people to actually work out and solve issues for their clients, customers, and
by jimktrains2 9y ago
Name changes aren't an edge case. What's dystopian to me is the unwillingness of people to actually work out and solve issues for their clients, customers, and citizens. "Computer Says No" is used to avoid having to work and avoid having to escalate.
- deleted 9y ago[deleted]
- fusiongyro 9y agoHow's that different from bad customer service in an earlier era? "I don't know what form you need and my manager is at lunch."
- CaptSpify 9y agoHaving worked at a helpdesk: "computer says no" is effectively the same as "my company/boss says no". Most of those systems are intentionally set up so that you can't override them for an edge case. It's not a smart way to do things, but it's the way things are done.
- 2muchcoffeeman 9y agoIt's not just a name change. She was in prison for several years. When she got out, she tries to fix up her accounts. If someone walks up to a bank years after no activity and wants a name change (and maybe a gender change) on an account should the bank just do it? Probably not without 3rd party verification that the customer has to initiate by filling out some forms and providing evidence. I'm just speculating but it could have been reasonable for the bank to have declined the request up front.
- jimktrains2 9y agoSure, but the response shouldn't be "sorry", it should be "here's our process. Thank you for the letter from a judge changing your name, we'll confirm that with the courthouse and should be good to go."
- 2muchcoffeeman 9y agoI am not trying to excuse rudeness. Only trying to point out that this was an extraordinary case. I bet if it was a woman that got married and changed her last name, it would be super simple.