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Honestly, not sure why people are surprised by this. The company is incompetent and not consumer or customer focused by any means. Their entire operation is op

Honestly, not sure why people are surprised by this. The company is incompetent and not consumer or customer focused by any means. Their entire operation is optimized to sell products and services to creditors, with no regard for actual consumers. They are a B2B company. They treat their employees poor, and their call center operations are outsourced to third party firms on a cost-basis whom are poorly trained and purely exist to field consumer contacts as required by law, but not actually resolve any issues. I truly believe credit reporting agencies need to be heavily regulated and operated as a non-profit consumer institution, similar to the BBB.

tjohns 9y ago
I'm not sure the BBB is the best example. You'll find a lot of folks online who don't hold them in very high regard. While they might be a non-profit, that doesn't mean they aren't still looking for money. In particular, it's well known that businesses who pay money to the BBB tend to receive a better overall rating score. And conversely, businesses who refuse to pay the BBB tend to have their scores go down. See: https://en.wikipedia.org/wiki/Better_Business_Bureau#Criticism https://en.wikipedia.org/wiki/Better_Business_Bureau#Critici...