Indeed, the timeliness is questionable - I wasn't impressed with the slide saying the number of days since the issue was raised, as all that time there had been

Indeed, the timeliness is questionable - I wasn't impressed with the slide saying the number of days since the issue was raised, as all that time there had been silence (not even "we're looking into it and getting back to you soon"). But ignoring the response time I think the approach to the response was the right one - i.e. data driven, and that is a good lesson for those in a similar finger pointing shit storm albeit on a radically different scale.