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Re: Zoho, when things go wrong expect days of issues and no real replies, but green status pages due to old school sharding behind the scenes (only small number

Re: Zoho, when things go wrong expect days of issues and no real replies, but green status pages due to old school sharding behind the scenes (only small number of customers effected so well stay green, I.e. no mail for three days). Premium customer? Call their support number, yep a voicemail, a callback? not within 24hrs. Terrible company. Sloppy products. Dont ever recommend this to clients, even if the client is a cheapstake and 5 free accounts appeals just say 'not on my name'

ams6110 9y ago
I wanted to try Zoho about a year ago, but couldn't even get through their sign-up process without errors that prevented completion. Never went back. First impressions and all.
bauerd 9y ago
Zoho Mail? Don't even get me started … We had so many laughable problems with that service. Like being unable to remove a user account because the whole management UI was just plain broken. We tried removing the account for I don't know how many months. When I let them know about the issue I got a response asking for a scan of the CEO's ID card. Finally they fixed it but then the login broke. When I tried logging in to the management UI, all I got was a redirect back to the login screen. Hell I could go on. Moved everything off to AWS WorkMail and learned my lesson.
- sitepodmatt 9y ago
  Yep. So many WTFs. You could lock an account (and associated IMAP connector) just by paging in the web UI too fast, with users that like to page vs search to find a message this was quite a problem as they could no longer get messages via UI or their phone. When they explained this 3 days later (typical response time) I nearly fell off my chair, this was after six unanswered voicemails and a few emails (paying customer of 9 accounts I think ~ $90/m)
- sitepodmatt 9y ago
  OT: How has AWS WorkMail been?
  - bauerd 9y ago
    One spam mail slipped through so far, otherwise no complaints and I've heard good things from people using its web UI. Can recommend WorkMail

ams6110 9y ago

I wanted to try Zoho about a year ago, but couldn't even get through their sign-up process without errors that prevented completion. Never went back. First impressions and all.

bauerd 9y ago

Zoho Mail? Don't even get me started … We had so many laughable problems with that service. Like being unable to remove a user account because the whole management UI was just plain broken. We tried removing the account for I don't know how many months. When I let them know about the issue I got a response asking for a scan of the CEO's ID card. Finally they fixed it but then the login broke. When I tried logging in to the management UI, all I got was a redirect back to the login screen. Hell I could go on. Moved everything off to AWS WorkMail and learned my lesson.

sitepodmatt 9y ago
Yep. So many WTFs. You could lock an account (and associated IMAP connector) just by paging in the web UI too fast, with users that like to page vs search to find a message this was quite a problem as they could no longer get messages via UI or their phone. When they explained this 3 days later (typical response time) I nearly fell off my chair, this was after six unanswered voicemails and a few emails (paying customer of 9 accounts I think ~ $90/m)
sitepodmatt 9y ago
OT: How has AWS WorkMail been?
- bauerd 9y ago
  One spam mail slipped through so far, otherwise no complaints and I've heard good things from people using its web UI. Can recommend WorkMail