Maybe he was busy having "inappropriate relations" with the people who should have been "reviewing" my paperwork? Tried to use them years ago and... turnaround

Maybe he was busy having "inappropriate relations" with the people who should have been "reviewing" my paperwork? Tried to use them years ago and... turnaround time took weeks. Their web interface just kept telling me they were "reviewing" then "need more info" without any concrete info as to what was needed. Emails took days to get a reply to. Tried to use them again last year - same horrible turnaround/response time (days/weeks). I was able to use another institution and have my financial stuff handled and done in less time than it took them to even clarify why the exact same info other financial agents were fine with wasn't good enough (and, they never did). They followed up about 4 months later to ask if I still needed service.