Thanks for responding. IME, the types of things you discuss are things "corporate" and executives talk about and sometimes believe, but often are not reality on

Thanks for responding. IME, the types of things you discuss are things "corporate" and executives talk about and sometimes believe, but often are not reality on the ground. Without evidence, why do you believe it? If you were given that sales pitch about something core to your job, would you buy it at face value? If corporate actually cares, why isn't this issue taken as seriously as other Amazon projects? Wouldn't they be collecting data to evaluate the results? Why is there no regular, quality, anonymous objective survey of the warehouse employees? For all I know, there is, but there's no evidence of it in the article (the NY Times dropped the ball on it too - and they are supposed to be the skeptical journalists). If not, how do I, the NYT reader and Amazon customer, know if it's not just feel-good stuff that eases hearts and minds not on the factory floor, but in the corporate offices and in the customers' homes.