No information in the video, it sounds like a standard policy. You can't withdraw that much cash at a time because it's likely the bank doesn't have that much c

No information in the video, it sounds like a standard policy. You can't withdraw that much cash at a time because it's likely the bank doesn't have that much cash on hand to give out. They can order the cash for you, but they aren't required to hold all of it for instant withdrawal. As far as I am aware this is just modern banking working like modern banking and poor communication with a customer.