5 ms·

I'm sure this is an amazing project. But the readme and FAQ and such have such an aggressive, almost hostile tone---if you want to communicate with the author

I'm sure this is an amazing project. But the readme and FAQ and such have such an aggressive, almost hostile tone---if you want to communicate with the author at all, even to report a bug, it'll be five thousand bucks a month...

zcbenz 9y ago
Sorry for the unfriendly tone, some of them were written after reading some reddit comments... And as explained in the FAQ, you can always go to the yue/help repo to report things and I will read them.
- jameskegel 9y ago
  No need to say sorry, it is clear, succinct, and reasonable. Most projects don't offer the option for premium support (which is also reasonably priced, fyi). I'm not sure what the comment above me is/was expecting.
bitcoinofficial 9y ago
I don't get that either. Also look at https://github.com/yue/help https://github.com/yue/help. The author is basically saying "I'm a really cool developer, was there, did that, anything else?". Every single sentence consists of narcissism (or how should I call that?). This is only how I see that, I'm sorry if I offended somebody.
- imron 9y ago
  The author is not a native speaker so might not be aware of how some sentences come across.
  - dragandj 9y ago
    I'm not a native speaker either, but having a quite high exposure to English language, I am still puzzled at why would anyone think those sentences were hostile. Can any native speaker translate what I quoted to a non-hostile version, so we can see what's it all about?
    - bjterry 9y ago
      > The issues page of this repo is disabled on purpose, for help please go to the yue/help repo where users help themselves. >To report a bug, you have to create a pull request with a test case of your problem, or you can choose to subscribe to paid plans. Polite translation: > The issues page of this repo is disabled. To report a bug, please create a pull request with a test case of your problem. > For support, please go to the yue/help repo for help from the community. Paid plans are also available if you want to receive support from the project maintainers. I wouldn't say the original is exactly impolite, but it's definitely more curt and direct than usual or than you would expect in the business world. Especially the text on the yue/help repo comes across as slightly combative or defensive in different areas. For example "You can ask any question about Yue in the Issues page here, but please do not expect to get an answer" sounds fairly dismissive to a native ear.
      - dragandj 9y ago
        Thanks. I got (and agree) that it was not written very skillfully, but, as you said, it was not hostile either.
- mememaestro 9y ago
  So what? Why don't you make a library like Yue an then talk you idiot
- fiatjaf 9y ago
  To me it seemed like he was showing that he was capable of doing a fine job with Yue in which you can trust.
  - bitcoinofficial 9y ago
    I totally get that, maybe it's just a question of subjective perception. What he's done is still a large piece of job.
imron 9y ago
> if you want to communicate with the author at all, even to report a bug, it'll be five thousand bucks a month... That's not quite true - the other option is to provide a pull request with a test case showing the bug.
dragandj 9y ago
What are you talking about? The author literally says: "for help please go to the yue/help repo where users help themselves. To report a bug, you have to create a pull request with a test case of your problem, or you can choose to subscribe to paid plans." What's exactly hostile there? The author gave you, the potential user, a gift, totally free of charge, and even explained politely where and how to find help. They even organized a premium support, if someone's problem is so important that it needs extra care. I'm still puzzled...
- rtpg 9y ago
  The author is trying to sell a freemium product, its a gift insofar as Dropbox's 2 gigs are a gift. (EDIT: maybe the premium support is more to support this project than being the main objective. I don't mean to assume too much on motives) Some small modifications to the text can make the messaging more friendly. For example "To report a bug, please create a pull request with a test case of your problem." (instead of "you have to") It's a small change, but conveys the same requirements without conveying a notion that the reader is a burden. Instead it just asks a favor, since we're all humans talking to each other in good faith. It seems small, it seems pedantic, but we're guided by our emotions. The fact that this thread exists is proof that it affected at least some people enough to comment about it
  - dragandj 9y ago
    > The author is trying to sell a freemium product, its a gift insofar as Dropbox's 2 gigs are a gift. In other words, it is a gift. You get something useful for nothing. As for the other point, I agree that the author should use more business friendly tactics if he wishes to sell his services better, but that was not the point. The original complaint was that his approach is somewhat offensive. Which I didn't agree with. I think his approach was genuine, if not very skillful.
    - AOsborn 9y ago
      No, the point made was that the author was unnecessarily aggressive. That does not imply that the author was not genuine. The attitude of the author is definitely relevant to whether the library can and should be relied upon for inclusion in a project. Personally, this is a non-starter if I can pick up such a hostile, anti-community tone in a two minute review. Examples: > You can ask any question about Yue in the Issues page here, but please do not expect to get an answer. > I know, and probably I know it better than you, I have been a long time open source project maintainer. > To report a bug, you have to create a pull request with a test case of your problem, or you can choose to subscribe to paid plans.
deleted 9y ago
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zcbenz 9y ago

Sorry for the unfriendly tone, some of them were written after reading some reddit comments... And as explained in the FAQ, you can always go to the yue/help repo to report things and I will read them.

jameskegel 9y ago
No need to say sorry, it is clear, succinct, and reasonable. Most projects don't offer the option for premium support (which is also reasonably priced, fyi). I'm not sure what the comment above me is/was expecting.

bitcoinofficial 9y ago

I don't get that either. Also look at https://github.com/yue/help https://github.com/yue/help. The author is basically saying "I'm a really cool developer, was there, did that, anything else?". Every single sentence consists of narcissism (or how should I call that?). This is only how I see that, I'm sorry if I offended somebody.

imron 9y ago
The author is not a native speaker so might not be aware of how some sentences come across.
- dragandj 9y ago
  I'm not a native speaker either, but having a quite high exposure to English language, I am still puzzled at why would anyone think those sentences were hostile. Can any native speaker translate what I quoted to a non-hostile version, so we can see what's it all about?
  - bjterry 9y ago
    > The issues page of this repo is disabled on purpose, for help please go to the yue/help repo where users help themselves. >To report a bug, you have to create a pull request with a test case of your problem, or you can choose to subscribe to paid plans. Polite translation: > The issues page of this repo is disabled. To report a bug, please create a pull request with a test case of your problem. > For support, please go to the yue/help repo for help from the community. Paid plans are also available if you want to receive support from the project maintainers. I wouldn't say the original is exactly impolite, but it's definitely more curt and direct than usual or than you would expect in the business world. Especially the text on the yue/help repo comes across as slightly combative or defensive in different areas. For example "You can ask any question about Yue in the Issues page here, but please do not expect to get an answer" sounds fairly dismissive to a native ear.
    - dragandj 9y ago
      Thanks. I got (and agree) that it was not written very skillfully, but, as you said, it was not hostile either.
mememaestro 9y ago
So what? Why don't you make a library like Yue an then talk you idiot
fiatjaf 9y ago
To me it seemed like he was showing that he was capable of doing a fine job with Yue in which you can trust.
- bitcoinofficial 9y ago
  I totally get that, maybe it's just a question of subjective perception. What he's done is still a large piece of job.

imron 9y ago

> if you want to communicate with the author at all, even to report a bug, it'll be five thousand bucks a month... That's not quite true - the other option is to provide a pull request with a test case showing the bug.

dragandj 9y ago

What are you talking about? The author literally says: "for help please go to the yue/help repo where users help themselves. To report a bug, you have to create a pull request with a test case of your problem, or you can choose to subscribe to paid plans." What's exactly hostile there? The author gave you, the potential user, a gift, totally free of charge, and even explained politely where and how to find help. They even organized a premium support, if someone's problem is so important that it needs extra care. I'm still puzzled...

rtpg 9y ago
The author is trying to sell a freemium product, its a gift insofar as Dropbox's 2 gigs are a gift. (EDIT: maybe the premium support is more to support this project than being the main objective. I don't mean to assume too much on motives) Some small modifications to the text can make the messaging more friendly. For example "To report a bug, please create a pull request with a test case of your problem." (instead of "you have to") It's a small change, but conveys the same requirements without conveying a notion that the reader is a burden. Instead it just asks a favor, since we're all humans talking to each other in good faith. It seems small, it seems pedantic, but we're guided by our emotions. The fact that this thread exists is proof that it affected at least some people enough to comment about it
- dragandj 9y ago
  > The author is trying to sell a freemium product, its a gift insofar as Dropbox's 2 gigs are a gift. In other words, it is a gift. You get something useful for nothing. As for the other point, I agree that the author should use more business friendly tactics if he wishes to sell his services better, but that was not the point. The original complaint was that his approach is somewhat offensive. Which I didn't agree with. I think his approach was genuine, if not very skillful.
  - AOsborn 9y ago
    No, the point made was that the author was unnecessarily aggressive. That does not imply that the author was not genuine. The attitude of the author is definitely relevant to whether the library can and should be relied upon for inclusion in a project. Personally, this is a non-starter if I can pick up such a hostile, anti-community tone in a two minute review. Examples: > You can ask any question about Yue in the Issues page here, but please do not expect to get an answer. > I know, and probably I know it better than you, I have been a long time open source project maintainer. > To report a bug, you have to create a pull request with a test case of your problem, or you can choose to subscribe to paid plans.

deleted 9y ago

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