I see the same thing with all my family and friends. Whenever they have to do something that involves bureaucracy, they give up and/or start shouting. Especiall

I see the same thing with all my family and friends. Whenever they have to do something that involves bureaucracy, they give up and/or start shouting. Especially in Greece, where the public sector and the banks depend on you giving up. Personally I always make sure to go fully prepared, with every legal paper ready before hand, and having ready answers/solution for every possible issue. And above all else I talk as polite as I possibly can, showing respect and making sure I am asking clear and direct questions. And I always double check their answers. As a result I always get my job done. Funny story: I once needed a signature from the tax office director. While I was at her office and she was taking quite some time to check every thing, looking for something wrong to send me away, her phone rang. The house next to hers caught on fire. She started search for the fire departments phone number and she couldn't find it. Luckily I had my phone with me, googled it really fast and told her the number. Got the paper signed in a instant after that.