3 ms·
All very good advice. The bit about calmly but methodically collecting a paper trail and then reading it back to them is excellent advice for any out of contro
by code4tee 9y ago
All very good advice.
The bit about calmly but methodically collecting a paper trail and then reading it back to them is excellent advice for any out of control bureaucracy. Such entities can handle angry irate people all day long, but a calm and collected person that posses ample evidence of documented screw ups and potential illegalities is a bureaucracy's worst nightmare.
- thecrazyone 9y agoThis puts things in perspective. I used to get angry when the other party used to screw up, have stopped getting angry seeing how futile getting angry at a random (and ever changing) customer rep is. This puts calmness in a new perspective