4 ms·

Hey Kris, I'm sorry to hear that you had a bad experience, but it sounds like you were able to get your situation resolved with the support team. The situation

Hey Kris, I'm sorry to hear that you had a bad experience, but it sounds like you were able to get your situation resolved with the support team. The situation you describe happens pretty rarely--Uber has done over five billion trips in seven years, and typically drivers are fairly intent on finding their rider quickly and delivering a five-star experience. In the future, perhaps various improvements to the product can mitigate the situation you describe. For example, Uber uses accelerometer data from the driver phone to improve ride safety. https://eng.uber.com/telematics/ https://eng.uber.com/telematics/ If you have any thoughts on further improving the Uber experience, feel free to reach out.

BinaryIdiot 9y ago
> The situation you describe happens pretty rarely Statistically maybe but around in the East Bay I have this happen with an Uber or Lyft driver almost once a week. The time I mentioned was just more extreme than the others (typically I wait and they start moving after a few minutes).
dnautics 9y ago
>The situation you describe happens pretty rarely-- Can you put a number on that? It's anecdata but I feel like watching my friends request Ubers it's like 10% of requests. It's even worse at the airport. Adding extra padding time to account for failed requests is a fairly regular use pattern.
to_bpr 9y ago
Are things so bad at Uber that they've decided putting a PR guy on HN is a worthwhile investment?
- xyzzy_plugh 9y ago
  His profile says he is an ex-engineer.
- jamesmishra 9y ago
  I don't work at Uber anymore, but I visited the office recently and things look pretty good! :) I just really love the company. I only left because my best-friend-in-the-whole-wide-world and I wanted to start a startup. Although if the startup doesn't take off... I'd definitely consider going back to Uber.

BinaryIdiot 9y ago

> The situation you describe happens pretty rarely Statistically maybe but around in the East Bay I have this happen with an Uber or Lyft driver almost once a week. The time I mentioned was just more extreme than the others (typically I wait and they start moving after a few minutes).

dnautics 9y ago

>The situation you describe happens pretty rarely-- Can you put a number on that? It's anecdata but I feel like watching my friends request Ubers it's like 10% of requests. It's even worse at the airport. Adding extra padding time to account for failed requests is a fairly regular use pattern.

to_bpr 9y ago

Are things so bad at Uber that they've decided putting a PR guy on HN is a worthwhile investment?

xyzzy_plugh 9y ago
His profile says he is an ex-engineer.
jamesmishra 9y ago
I don't work at Uber anymore, but I visited the office recently and things look pretty good! :) I just really love the company. I only left because my best-friend-in-the-whole-wide-world and I wanted to start a startup. Although if the startup doesn't take off... I'd definitely consider going back to Uber.