It's even worse when you actually have an issue with tax repayments due. I don't have a UK passport and they had moved me to the passport authentication on the

It's even worse when you actually have an issue with tax repayments due. I don't have a UK passport and they had moved me to the passport authentication on the website. Literally had contacted them a good 5 times; each time waiting for at least 3 weeks for the reply, contstantly getting a pre-set response. Ended up asking my accountant to tell me if my balance is not in check. Can't say anything of the quality of the service itself though - that seems to be OK when it works. But their support is horrendous.