Cloud has great support (just check any HN discussion around GCP's offering and their customer support). Adwords can also have some really good support dependin

Cloud has great support (just check any HN discussion around GCP's offering and their customer support). Adwords can also have some really good support depending on your spend (even low-level spend has decent support). The case you are mentioning seems to be AdSense? While you are showing ads from AdWords, it is a bit of a different product and has its own support (email-only it seems).