> But it's not really reasonable to expect a person at google to understand & fix everything Google does. Google is the only business I have ever worked with w

> But it's not really reasonable to expect a person at google to understand & fix everything Google does. Google is the only business I have ever worked with which has virtually no customer service or no way to resolve a conflict when they decide to boot you out. Even a behemoth like Microsoft does customer service better. Google doesn't do that, it doesn't even understand what it is for apparently. It's exactly for unusual cases like these. They have the money to hire people, they have billions, they're just don't see the point. Well when it turns out people using their cloud services can't get a hold of a real person in when there is a problem and decide to migrate somewhere else they shouldn't be surprised they failed.