3 ms·

Absentee Ownership. It used to refer to a business that was owned by someone who wasn't involved in the day to day operations. But the same class of problems

Absentee Ownership. It used to refer to a business that was owned by someone who wasn't involved in the day to day operations. But the same class of problems apply to an enormous monopolistic enterprise like Google, where the owner can't pay attention to it's operation in the same way as a traditional business could. So instead of knowing it's customers, Google does it's best, and accepts a certain 'defect rate.' Those defects end up costing Google money in the long run. Of course, they cost people like us our means of earning a livelihood, and possibly our mortgage etc. But it's not really reasonable to expect a person at google to understand & fix everything Google does.

p3a2u1l0 9y ago
> But it's not really reasonable to expect a person at google to understand & fix everything Google does. Google is the only business I have ever worked with which has virtually no customer service or no way to resolve a conflict when they decide to boot you out. Even a behemoth like Microsoft does customer service better. Google doesn't do that, it doesn't even understand what it is for apparently. It's exactly for unusual cases like these. They have the money to hire people, they have billions, they're just don't see the point. Well when it turns out people using their cloud services can't get a hold of a real person in when there is a problem and decide to migrate somewhere else they shouldn't be surprised they failed.