4 ms·
>That's the classic "lock-in" conspiracy theory How is increasing customer retention rates a "conspiracy theory" and not a common business strategy?
by wu-ikkyu 9y ago
>That's the classic "lock-in" conspiracy theory
How is increasing customer retention rates a "conspiracy theory" and not a common business strategy?
- coldtea 9y agoThe difference is on attributing every move to a lock-in motive -- instead to a motive of improving the product, ensure future capabilities, etc.