This is a brilliant, detailed and encouraging answer. I'm not from a business background but have done some online sales stuff before. I am finding the most v

This is a brilliant, detailed and encouraging answer. I'm not from a business background but have done some online sales stuff before. I am finding the most value is in the general concept of spending a decent amount of time identifying problems and getting to know your customer. Even though I am a developer for example there was a question about losing patches. So what that's code not in source control?! To me this is unfathomable! But that might be a common problem out there. Something I'd never have guessed from introspection. So I'm going to generally flow the course but add my own flair to it. I'll probably do some phone calls for a deeper dive rather than just relying on forums for example. Thanks again.