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"I'm using my voice as my password". Vanguard allows voice authentication (https://investor.vanguard.com/account-conveniences/voice-verification?lang=en https:
by _lex 9y ago
"I'm using my voice as my password".
Vanguard allows voice authentication (https://investor.vanguard.com/account-conveniences/voice-verification?lang=en https://investor.vanguard.com/account-conveniences/voice-ver...) - and who knows who else will roll something similar out in the future. Yeah, its really really dumb, but it's happening in production now. I wouldn't use this product if I were you, but honestly you should also not use voice verification/authentication for anything.
- tunetine 9y agoFidelity began verifying voice for telephone customer service a short while back. They recorded me during the call then at the end said they were going to use it to verify for future calls. No way to opt out.
- mysterydip 9y agoDid they say something to that effect before the call started, or only told you at the end? Or did they just use the "this call may be monitored for quality assurance and training purposes" blanket?
- tunetine 9y agoI remember it too vaguely at this point but something was mentioned in the beginning while I was waiting. I feel like it was worded along the lines of a promo or I wouldn't have told the rep. I wasn't interested multiple times. "Verifying is now easier and more secure with voice verification..."