2 ms·
Everyone makes mistakes. It's how you respond to it that makes the difference. Exactly. I think Steve Jobs responding to a customer's email with "Don't hold it
by billturner 16y ago
Everyone makes mistakes. It's how you respond to it that makes the difference.
Exactly. I think Steve Jobs responding to a customer's email with "Don't hold it that way" was one of the worst responses ever to a growing PR problem.
- Tamerlin 16y agoI agree, but it's also in line with how he responds to other problems -- largely, Apple's approach has been vehement denial combined with heavy spin doctoring. It's also how Apple responded to the performance comparisons -- like commissioning a benchmarketing firm to run a mangled suite of SPEC tests that showed that even though Apple's G5 was FAR below expectation, Intel's horse was slower if you put heavy enough balls on its feet!