I appreciate that Motorola is honest. It is still a PITA to tell a distant in-law/customer/acquaintance that I can't fix THEIR phone because of some dumb thing

I appreciate that Motorola is honest. It is still a PITA to tell a distant in-law/customer/acquaintance that I can't fix THEIR phone because of some dumb thing the company decided 2 years ago and has since replaced and forgotten about. The Moto decision is just a tiny thing that probably won't affect much in the grand scheme of things. I just have an issue with the fundamentals. It's a hot button issue for me. ^_^