Too true. On the products side, my nexus 5x started bootlooping. When I called for support, what they told me over the phone versus what their page said didn't

Too true. On the products side, my nexus 5x started bootlooping. When I called for support, what they told me over the phone versus what their page said didn't align at all. The lack of internal alignment is a key negative for bad customer service delivery. This is something other competitors (not all to be fair) like AWS nail really, REALLY well.