I don't work at Microsoft, but you've eloquently described issues I deal with at my own workplace. I think your outcome 1) is almost inevitable in many large so

I don't work at Microsoft, but you've eloquently described issues I deal with at my own workplace. I think your outcome 1) is almost inevitable in many large software orgs as ego/reputation fills the decision making vacuum left by the absence of 'good' data/telemetry.