Why the down votes? Its true. I've worked for a SaaS Call Center company before and worked on applications like this. Of course, it was an installed application

Why the down votes? Its true. I've worked for a SaaS Call Center company before and worked on applications like this. Of course, it was an installed application though. This is actually a pretty neat service. I had always wondered what a web-based one would look like. Perhaps I'll send the link to my old company and rub it in that a startup pulled this off. They'll be jealous :)