6 ms·
Then don't.
by babygoat 9y ago
Then don't.
- PeachPlum 9y agoPeople leave / die / are sick / go on holiday "I can't look in that Inbox, there might be an email from his brother" Puhleeze
- s73ver_ 9y agoI've never needed to look into someone else's email because they weren't there.
- zlynx 9y agoIt happens all the time. Say that Adam handles technical support for some of your best customers, but he's out with pneumonia, or some other serious illness. He's not going to be responding to that urgent request for help with a new API feature, so you need to assign his inbox to Brian. Yes, if Adam had notice he was going to be out there'd be a controlled handoff, but that didn't happen, so you have to just open up his email and move onwards.
- viridian 9y agoI have never in my life seen this happen. Typically we use mailing distributions where I work to avoid this issue. We also can only respond to clients using specific email addresses, like the one tied to the mailbox that multiple people have access to.
- s73ver_ 9y agoI have never seen this happen. We use ticket databases instead, so we don't have to go into someone's mailbox.
- vidarh 9y agoIf that's happening "all the time" it's a sign that you should use a proper support system, then.
- PeachPlum 9y agoSeemingly the people around us on HN have never worked anywhere but Utopia Inc. IT Services.
- distances 9y agoThere are steps you can take to remedy this: 1. Get a written consent from your employee; and 2. Get a second pair of eyes to oversee you reading the said employee's email; and 3. Locate the communication that is needed, and leave others be. I'm not kidding in the slightest. This may be more than people in the US are used to, but I absolutely do expect my employer to follow this or similar procedure if they are to read any of my private communication.
- PeachPlum 9y agoHow, exactly, do I get consent from someone who's dead ? > I absolutely do expect my employer to follow this or similar procedure The procedure is "don't use my company's computers for personal correspondence"
- babygoat 9y agoWhat information is so critical to your company, yet only exists in a dead person's email? > The procedure is "don't use my company's computers for personal correspondence" So just assume they're not, and quit wasting time and energy over nothing.