Having used other issue trackers over the years, Jira isn't exactly a shining beacon of excellence. The UI is hard to navigate, the screens are inconsitant, the

Having used other issue trackers over the years, Jira isn't exactly a shining beacon of excellence. The UI is hard to navigate, the screens are inconsitant, the JS breaks on occasion so buttons stop working, it's slow, has horrible defaults and is far too flexible in some areas but miserably inflexible in others (usually where flexibility would be useful). All in all, it's not a great product. It can do the job, most of the time, but costs a lot of time (and therefor money) to get it set up even close to adequately. Jira is indeed a tool, and it can do the job, but in comparison with other tools that also do the job, it costs too much for people to stop saying it sucks.