Honestly, I can't believe how tone-deaf the entire organization has been on this. I know that's not popular to hear, but I keep seeing people tell them, over a

Honestly, I can't believe how tone-deaf the entire organization has been on this. I know that's not popular to hear, but I keep seeing people tell them, over and over again, that the loss of customizability and functionality -- and the repeated elimination and crafting of design and UX to bring it into a mirror-image of Chrome UX -- is not what their users want. Yet every person on the Firefox team that I've seen actually respond has insisted, in the face of this overwhelming feedback, that it's necessary and desirable. That's fine, but I think they're going to get a rude awakening afterwards. It'll be wonderful if I have to eat my words on this, but I don't think so. Firefox is really just becoming a mirror image of Chrome, and if they're not, then they're not doing a great job on understanding why people valued -- and, yes, that's purposefully past-tense -- Firefox, and they're doing a very poor job on distinguishing why people should choose to stay with Firefox over Chrome.