I have had bad experiences as a Barclays customer. Not as bad as what was described in this article, but things that would be unacceptable at even the worst Ame

I have had bad experiences as a Barclays customer. Not as bad as what was described in this article, but things that would be unacceptable at even the worst American bank. I really get the feeling that banks in the UK only begrudgingly provide retail banking. And commercial banking for smaller businesses falls under that umbrella too. I don't have any hard evidence, but I would have to guess their real profits are in other banking sectors like investment banking, or with their bigger commercial accounts.