I think the chap has been incredibly calm about the whole thing. I'd be in my local branch every day refusing to leave until they take the necessary steps to re

I think the chap has been incredibly calm about the whole thing. I'd be in my local branch every day refusing to leave until they take the necessary steps to re-open the account. This really struck a nerve with me, as I've had similarly infuriating experiences with Natwest (though never to the point of my account being suspended). Passed from one team to another -- and even witnessing colleagues from different teams argue with each other, not realising that I wasn't properly on mute... I wish I had it recorded. Opening and administrating a simple small business bank account has been the single most unnecessarily difficult and frustrating thing about starting my own business. It's why I'm so passionate about someone FINALLY disrupting the circle jerk of the mainstream banking industry and the organisational, bureaucratic and regulatory clusterfuck that it has become.