3 ms·

I have a Nationwide credit card and typically have to phone them at least once a month as Verified by Visa blocks my account. It usually happens for companies

• JimDabell 9y ago
  Same for me, they have way too many false positives in their fraud detection when there should be quite obvious heuristics to whitelist some payments (e.g. regular payments to the same business that have been made for years). For instance, if I pay Bitbucket the same amount every month for years, their fraud detection algorithm should never suddenly decide that this month's payment is fraudulent. Once Nationwide decided that because they stopped two (completely ordinary, regular) payments in a row due to a false positive, that they needed to stop every payment. And because I pay most of my bills on the same day, everything was stopped. To add to the ridiculousness, they sent me paper letters through the post, one letter per transaction. So I found out about it via a stack of envelopes coming through my door all from the same company, all, saying the same thing, all on the same day. Meanwhile, their messaging centre on their website didn't say a thing, I didn't receive any email, nor any text message. What's the point in having a messaging centre if they aren't going to send messages through it?