> I walked onto the sales floor and asked a sales person if I can silently watch over their shoulder so I can learn about how the companies CRM was used This i

> I walked onto the sales floor and asked a sales person if I can silently watch over their shoulder so I can learn about how the companies CRM was used This is not how things work in big companies. You should have contacted you boss, discuss with him of the improvement suggestions and your plan, so that he may contact the sales boss, and present it to him, emphasizing the performance improvements that could be brought, and, after two of three long and boring meetings, start to schedule a volunteer program where you would monitor specific parts of someone's job. All of this will require weeks (or months) of political discussions, carefully crafted powerpoints, subtle emails that will attempt to balance political interests of each parties, and, if you are smart enough to put key managers ego on a pedestal, your project may succeed (and of course you're probably never going to be credited for that)