I think you're being a bit hard on the guy. He had (as anyone would) a reasonable expectation of a banking service, coupled with acceptable customer service. H

I think you're being a bit hard on the guy. He had (as anyone would) a reasonable expectation of a banking service, coupled with acceptable customer service. Hindsight is 20/20, and what he describes is not the norm. As to "writing several thousand words" - the intent is not to sway the HSBC. It's to sway others who may be similarly stung by the HSBC.