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Shipping costs most definitely are not free by law in the Netherlands. They do have to be mentioned clearly though, none of that nonsense of hiding it until aft
by Doxin 9y ago
Shipping costs most definitely are not free by law in the Netherlands. They do have to be mentioned clearly though, none of that nonsense of hiding it until after you've entered your address info.
- Fnoord 9y agoYou're right, S&H is not free in The Netherlands (although many businesses will if you buy for certain amount give free S&H, and if the company has a volume package at say TNT Post then one package more or less isn't going to cost them.) However, if you are using Wet Kopen Op Afstand (which you generally are when you're buying from a Dutch shop and have S&H to The Netherlands) and you want to send the item back (for whatever reason, with a few types of products being excluded like underwear, unsealed CD/DVD, download services, ...) then they'll have to issue a full refund INCLUDING the S&H. Here's one source on that: https://www.consuwijzer.nl/thema/koop-op-afstand https://www.consuwijzer.nl/thema/koop-op-afstand "Geld terug De verkoper moet uw aankoopbedrag terugbetalen, ook de bezorgkosten" And I guarantee you many shops don't refund S&H at their own discretion. The costs on sending the item(s) back ARE on you btw.