Well, you don't know me. I can assure you that I am among the most polite and patient people you can find. And I don't - in the least - put the blame on the (

Well, you don't know me. I can assure you that I am among the most polite and patient people you can find. And I don't - in the least - put the blame on the (usually very nice and polite) guys/gals that answer the phone, they are (normally) very good willing and courteous, and I always treat them with the utmost respect. It is the management that often (not always) puts in the front line clueless people or people constrained to follow a given (often wrong) procedure that rarely brings satisfying results. The Authors of the (flawed) procedures AND the call center responsibles that blindly and senselessly implement them in extremely rigid ways (and hires, for the sake of the low wages, largely inadequate people) are the ones to blame, not the poor workers (the ones that will lose their already scarce income thaks to these chatbots). There is no reason to believe that because of the chatbots the procedures will be bettered, nor that they will introduce more flexibility.