This is the unfortunate necessity of customer support. You may actually read help articles and try to work through possible solutions before finally sending a w

This is the unfortunate necessity of customer support. You may actually read help articles and try to work through possible solutions before finally sending a well thought-out, reasoned request for assistance, but tickets like yours are <10% of the total at best. The vast majority of customers ask basic onboarding questions covered by documentation, questions entirely unrelated to the product because they don't understand anything about it ("hello Ford dealership, I'd like to report a pothole near my home. You deal with things related to cars, right?), or are things that could be avoided by making the product more user-friendly if engineering weren't focused on new feature development instead of addressing technical debt. Chatbots (or the rough equivalent) are a necessary evil to deal with the bulk of customers whose first inclination to solve any problem is to call support.