My guess is that there is an acceptable format that is handed to the human like: [Introduction with name] [Problem Summary] [Solution] [Closing with phone n

My guess is that there is an acceptable format that is handed to the human like: [Introduction with name] [Problem Summary] [Solution] [Closing with phone number] [Optional Extra Line] [Signature] If parts of that template are already filled in when handed to an actual human, it would make it easier for the company to get a chatbot to fill in the middle sections [Summary of Problem] and [Solution] by pulling from the FAQ. If they are trying to cut costs by pulling stuff like this, is it any wonder that I would want to close my account?