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Let's say I want to change my mobile plan: Online form/self-service: a few clicks. Done. Calling my carrier: explaining what I want, turning down the offer to

• misnome 9y ago
  Or like The Times: No online cancellation, really small telephone service hours, "As per standard industry practice we will charge you an additional month, two if you are cancelling in the last week/two of the billing cycle". Somehow, though, they managed to stop my service when I cancelled my card.
  • aslatter 9y ago
    I was able to down-grade my subscription over email, which isn't as good as an on-line form, but better than a phone-call.