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There should be no customer service. It is not bad news. Automated registration of user complains should drive product development. Few people complained to a
by gcoda 9y ago
There should be no customer service.
It is not bad news. Automated registration of user complains should drive product development.
Few people complained to a bot and problem should get to kanban board of developers.
If you need service, you got a bad product, good products need no customer support.
Bots are good scalable way for constant improvement based on feedback. It's a temporary crutch.
- BenjiWiebe 9y agoAny product with a large enough userbase will need customer service: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools. Douglas Adams