>> That would assume that the other customer location is currently underserved or not served at all. sure. but it's a potential option as opposed to being let

>> That would assume that the other customer location is currently underserved or not served at all. sure. but it's a potential option as opposed to being let go flat out. If Kodak went belly up before that "rags to riches" story of a janitor becoming an exec proceeded beyond the janitor stage - she'd be looking for another job elsewhere, whereas in contractor's case there's a chance of getting reassigned to another "project". It's not as much about "depersonalizing" as it is about convenience of not having to deal with the domain that has nothing to do with core business. The cost factor is also not linear - in terms of straight up cash figures sometimes it costs the same or more to outsource maintenance, security etc vs hiring your own. Works both ways - car dealership for example isn't going to hire a web designer for their site full time.