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So another UI to their FAQ page. Better than the drug store I called and had to sit for 3 minutes while their phone bot read me the entire FAQ before I could e
by ourmandave 9y ago
So another UI to their FAQ page.
Better than the drug store I called and had to sit for 3 minutes while their phone bot read me the entire FAQ before I could even "press 1 for...".
Store hours, pharmacy hours, "We now offer" specials, "Did you know?" ads... jeez.
- osteele 9y agoI've encountered this with human agents too, especially when cancelling an account or declining an upsell. The most effective humans are good at making you think you're cancelling the account, before they even get to “connect you with our account cancellation specialist”.
- ourmandave 9y agoUgh, the amount of f*ckery you have to wade through to cancel an account is astounding. What's sad is, I've come to expect it. I unsubscribed to an email newsletter recently and was shocked it only took one click. I didn't have to check boxes or "update my profile". In a time of fake on-line Houston Relief charity sites and endless massive account hacks it made me suspicious it was so easy.
- quickthrower2 9y agoAny email list I can't unsubscribe in one click gets marked as spam. Won't be good for their deliverability. Exception is if they have me by the balls i.e. a service I need to get some emails from. Then I'll log in and figure out how to "update my email preferences". Which are usually not my preferences at all but some silly defaults. The online fax company that sends me fake random floating point numbers that represent how many dollars I owe them. They get a special rule!
- deleted 9y ago[deleted]