Yep, I've been in situations reminiscent of this, and I know it's awful. I wouldn't wish it on anyone, and I'm sorry to hear it's happening to your friend. Bu

Yep, I've been in situations reminiscent of this, and I know it's awful. I wouldn't wish it on anyone, and I'm sorry to hear it's happening to your friend. But, I don't think it contradicts the point of the article. The most watertight contract in the world won't prevent a vexatious client initiating legal action if they really want to; the only protection against that is to be very careful about who you do business with in the first place, and to ensure at every step of the process that both parties' incentives and expectations are aligned.